Community Engagement Specialist I (Social Media)

Location: Bethesda, MD or New York City, NY; hybrid schedule with three days per week in the office

Annual salary: $73,800–$115,825

Company

hirify.global is a large U.S. auto insurer founded in 1936 and a member of the Berkshire Hathaway family of companies.

What you will do

• Publish organic social content across owned channels using Sprinklr and native platform tools.
• Maintain the social editorial calendar and ensure content is published accurately and on schedule.
• Monitor comments, mentions, and direct messages; respond in the brand voice and identify engagement opportunities.
• Escalate customer service concerns, reputational risks, and sensitive issues while coordinating with Customer Service, Communications, and other stakeholders.
• Maintain social listening dashboards, track trends, fulfill ad hoc listening requests, and support recurring performance reporting.
• Upload and optimize content across platforms including YouTube, support campaign launches, and contribute community insights to content and creative planning.

Requirements

• 2+ years of experience in social media, community management, or customer-facing communications at a large organization.
• Experience managing fast-moving queues of comments, direct messages, or mentions with strong accuracy and organization.
• Strong written communication and the ability to adapt the brand voice across platforms.
• Bachelor's degree or equivalent practical experience.
• Sound judgment when engaging online communities and escalating sensitive issues.
• Experience with social platforms such as TikTok, Instagram, Facebook, Pinterest, Reddit, and YouTube; Sprinklr or similar tools are preferred.

Nice to have

• Passion for social media, internet culture, emerging trends, and consumer conversations.
• Familiarity with social listening or reporting dashboards.
• Interest in customer service or communications alongside social media.
• Comfort using AI-assisted tools to draft and route responses.

Culture & Benefits

• Inclusive and collaborative culture focused on shared success.
• Personalized development programs, mentorship, and certification assistance.
• Competitive pay, benefits, and flexibility supporting employee well-being.
• hirify.global will not sponsor a new applicant for employment authorization for this position.