Core Client Advocate, Florida

Location: Field-based remote role limited to Sarasota, Hardee, De Soto, Charlotte, Lee, Collier, Hendry, Glades, Highlands, or Okeechobee counties in Florida, with weekly onsite visits and approximately 60% travel across the region and surrounding areas.

Salary: $110,000–$130,000 annually, plus benefits, potential equity, and potential bonus.

Company

hirify.global provides an AI-enabled platform that turns disconnected data into operational intelligence for public safety organizations, government agencies, and private-sector institutions.

What you will do

• Own customer relationships throughout the full contract lifecycle and serve as the primary interface between customers and internal teams.
• Drive full user adoption by supporting customers with platform updates, workflows, and features.
• Interpret dashboards, metrics, and multiple complex data sources to improve customer outcomes.
• Identify and remove adoption roadblocks through creative problem-solving and cross-functional collaboration.
• Build relationships with agency stakeholders through direct customer engagement and onsite visits.
• Partner with other teams to develop case studies and customer success stories.

Requirements

• 3–7+ years of experience supporting customer adoption of technical software solutions.
• Significant experience in enterprise software and the ability to communicate technical and non-technical concepts to diverse audiences.
• Strong listening, relationship-building, organization, critical-thinking, and problem-solving skills.
• Experience synthesizing user feedback and serving as the first line of support throughout the contract.
• Demonstrated success with zero churn and positive net revenue retention.
• Ability to travel approximately 60% of the time and complete weekly onsite visits across the assigned Florida region.

Nice to have

• Experience working directly or through a vendor relationship with law enforcement, public safety, or the military.
• Startup experience.

Culture & Benefits

• Benefits are included with the role.
• Potential equity and bonus may be available.
• Inclusive workplace committed to equal employment opportunity.