Community Manager (Slack)

Location: Remote from Kenya or South Africa; U.S. business hours

Company

hirify.global is hiring for a client seeking a Community Manager to own the experience of a private community of approximately 160 entrepreneurs.

What you will do

• Manage daily engagement in the Slack community by starting discussions, responding to questions, welcoming members, and maintaining a positive environment.
• Build relationships with members and make thoughtful introductions based on their businesses, goals, expertise, and interests.
• Conduct member check-ins every 3–6 months, track feedback and follow-up actions, and re-engage inactive or at-risk members.
• Coordinate retreats, dinners, meetups, private gatherings, and virtual events from scheduling and invitations through logistics, attendance tracking, and post-event feedback.
• Monitor Slack activity, participation, event attendance, introductions, retention, and churn indicators, and report actionable insights to leadership.
• Create surveys in Typeform or similar tools and use the results to improve programming and the overall member experience.

Requirements

• Professional experience in community management, customer success, member experience, relationship management, or a closely related role.
• Strong spoken and written English with clear, professional communication.
• Experience building professional relationships and coordinating events, gatherings, or member experiences.
• Strong organization, follow-up, prioritization, and multitasking skills.
• Ability to work remotely during U.S. business hours from Kenya or South Africa.
• Reliable internet connection and a professional remote work setup.

Nice to have

• Experience managing Slack-based, private, or paid membership communities.
• Experience working with entrepreneurs, founders, executives, or business owners.
• Familiarity with Typeform and community engagement or retention metrics.
• Experience coordinating retreats, dinners, meetups, or premium events.
• Experience with U.S.-based members or clients; candidates based in LATAM or Africa are preferred.

Culture & Benefits

• Full ownership of a high-value private entrepreneur community.
• Direct relationships with founders, entrepreneurs, and business owners.
• Fully remote working environment with meaningful impact on member satisfaction and retention.
• Opportunity to shape community growth and operations.
• Potential progression into Senior Community Manager, Member Experience Lead, Community Operations Lead, or Head of Community roles.

Hiring process

• Initial phone screen, required Spark Hire intro video, recruiter interview, and practical community scenario.
• Client interview followed by an offer and background verification.
• The Spark Hire video should cover community experience, Slack engagement, re-engagement strategies, member introductions, event coordination, and community health metrics.