Key Account Manager (Omnichannel Retail)

Location: Grasbrunn office near Munich, Germany; hybrid model with 3 days in the office and up to 2 days remotely. Relocation support is not offered.

This is a fixed-term contract until the end of August 2027.

Company

hirify.global creates play experiences and develops products for children and families worldwide.

What you will do

• Manage commercial relationships with one or two strategic omnichannel retail customers.
• Develop annual customer strategies and Joint Business Plans to drive sustainable growth.
• Lead negotiations covering assortment, pricing, promotional investment, retail media, and trading terms.
• Analyze customer insights, market trends, and performance data to identify category and shopper growth opportunities.
• Coordinate Marketing, Demand Planning, Supply Chain, Finance, Retail Marketing, and Field Sales for effective execution.
• Build senior stakeholder partnerships and improve the hirify.global brand experience across physical and digital channels.

Requirements

• Several years of experience in Key Account Management, Commercial Sales, or omnichannel business within FMCG, consumer goods, retail, or eCommerce.
• Proven experience managing strategic customer relationships and delivering commercial growth.
• Experience with Joint Business Planning, commercial negotiations, and customer strategy development.
• Strong analytical, stakeholder management, influencing, prioritization, and project management skills.
• Ability to lead cross-functional projects in a dynamic international matrix organization.
• Fluent German and English are required.

Nice to have

• Experience with omnichannel retailers or pure-play eCommerce customers.
• Knowledge of retail media, digital shelf optimization, or omnichannel shopper marketing.
• Familiarity with Power BI, Circana, NielsenIQ, or similar commercial analytics tools.
• Interest in digital commerce, shopper behavior, and category growth.

Culture & Benefits

• Enhanced paid family care leave.
• Life and disability insurance coverage.
• Wellbeing resources and community-building opportunities.
• Colleague discount from the first day.
• Eligible employees may receive a performance-based bonus.
• Inclusive workplace focused on creativity, curiosity, safety, and belonging.