JIRA Administrator (Jira Service Management)

Location: Cincinnati, OH; hybrid. Applicants must be authorized to work for any employer in the United States. Visa sponsorship is not available now or in the future.

Company

hirify.global provides specialty insurance services and offers professional development and employee benefits.

What you will do

• Administer and configure Jira, Jira Service Management, and associated Atlassian tools.
• Design and optimize ITSM workflows for incident, change, problem, and request management.
• Configure SLAs, escalation rules, request types, queues, portals, knowledge bases, and automation rules.
• Integrate Jira Service Management with Confluence, Slack, Microsoft Teams, monitoring tools, CI/CD pipelines, and Git.
• Build dashboards and reports covering service performance, ticket trends, SLA adherence, and productivity.
• Train users and provide Tier 2/3 support for Jira and Jira Service Management.

Requirements

• Bachelor's degree in Computer Science or a related field, or equivalent experience.
• 3+ years of experience as a Jira Administrator with a strong Jira Service Management focus.
• Hands-on experience with Jira workflows, automation, SLAs, service portals, and third-party integrations.
• Experience with Jira Data Center, cloud migrations, JQL, Scriptrunner, Groovy, and API integrations.
• Knowledge of ITSM principles, ITIL frameworks, Jira Insight Asset Management, and Atlassian Access.
• U.S. work authorization for any employer is required; sponsorship is unavailable.

Nice to have

• Experience in Agile and DevOps environments.
• Jira or Atlassian certifications.

Culture & Benefits

• Hybrid work arrangement.
• Competitive salary.
• Professional development and advancement opportunities.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage, 401(k) matching, and employee assistance.
• Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and wellness program.