Energy Specialist (RES)

Location: Kingswinford, United Kingdom; hybrid working with 2–3 days per week in the hub. Initial 8-week training and the Discovery Day take place at the Kingswinford hub.

Salary: £25,983 starting salary, with progression opportunities to £27,856 and up to £31,573 at Expert level.

Company

hirify.global operates in the energy sector and provides customer-focused energy services.

What you will do

• Own customer queries end to end, from first contact through final resolution.
• Resolve billing, meter exchange, and other energy-related issues without unnecessary handoffs.
• Provide proactive customer service by phone and email, handling sensitive situations with empathy.
• Represent the customer internally and use customer insights to support improvements to products and processes.
• Build knowledge of changing energy market regulations and technology through self-led learning and company training.
• Handle customer data and sensitive information with professionalism and integrity.

Requirements

• Strong written and verbal English communication skills.
• Customer-focused approach with the ability to explain complex issues clearly.
• Resilience, problem-solving ability, and confidence in making decisions.
• Ability to adapt to changing policies, system updates, and business priorities.
• Positive collaboration, knowledge sharing, and willingness to support colleagues.
• Basic DBS check and the right to work in the United Kingdom are required; visa sponsorship is not available under the UKVI points-based system.

Nice to have

• Previous customer service experience.
• Previous energy industry experience is not required; full training is provided.

Culture & Benefits

• Monday–Friday working hours, generally 9:00–17:00.
• Flexible and hybrid working with regular collaboration in equipped hubs.
• 26 days of annual leave plus bank holidays, with the option to buy two additional weeks.
• Generous pension contribution and paid time off for birthdays.
• Family-friendly policies including paid fertility leave, neonatal leave, and equal parent leave.
• Inclusion networks, supportive development pathways, and training for career progression.

Hiring process

• Successful applicants may be invited to a Discovery Day at the Kingswinford hub.
• Initial training lasts eight weeks, with attendance at the hub three days per week on Monday, Tuesday, and Friday.
• Full-time and part-time schedule options may be available between 9:00 and 17:00, Monday to Friday.