Head of Customer Success & Value (AI)

Location: United States

Company

hirify.global develops an enterprise AI platform focused on talent, workforce, and business outcomes.

What you will do

• Lead and evolve the global Customer Success organization across strategic enterprise, enterprise, and scaled customer segments.
• Build value-realization, success-planning, executive-review, and ROI-measurement methodologies.
• Own adoption and consumption of the platform, including emerging AI and agentic capabilities.
• Establish customer health scoring, adoption metrics, risk-management processes, playbooks, and operating cadences.
• Drive retention, expansion, customer advocacy, and executive engagement through demonstrated customer value.
• Build systematic feedback loops with Product, Engineering, Solution Delivery, Sales, and Marketing.

Requirements

• Significant leadership experience in Customer Success, Customer Value, Adoption, or post-sales organizations within enterprise SaaS, AI, cloud, or platform businesses.
• Experience leading global customer-facing teams and supporting complex global enterprises.
• Demonstrated success improving customer adoption, retention, value realization, and growth.
• Experience building Customer Success operating models, segmentation strategies, success plans, playbooks, metrics, and teams.
• Experience using product telemetry, customer data, and insights to drive proactive engagement.
• Strong cross-functional leadership, commercial judgment, and ability to translate AI capabilities into business and workforce outcomes.

Nice to have

• Experience in HR or HR technology, including experience as a CHRO, HR leader, or Head of Talent.

Culture & Benefits

• Focus on measurable customer outcomes rather than traditional relationship management.
• Close partnership with Solution Delivery, Talent Forge, Customer Growth, Sales, Product, Engineering, and Marketing.
• Data-driven use of AI, automation, telemetry, and customer insights to increase organizational effectiveness.