Senior Director, Regional Lead (Southern Stars Region)

Location: Full-time remote within a 100-mile radius of Orlando, Florida, United States. No relocation benefits are available.

Salary: $179,860–$334,000 annually, plus a possible discretionary annual bonus and benefits.

Company

hirify.global is a biotechnology company in the Roche group that discovers and develops medicines for serious and life-threatening diseases.

What you will do

• Oversee operational performance, service quality, throughput, and cross-portfolio support for patient and provider access and reimbursement challenges.
• Lead, coach, and develop a large distributed regional team of Team Leads and Patient Navigators, including managers.
• Build regional expertise in local healthcare ecosystems, payer dynamics, provider networks, and patient access barriers.
• Lead regional rollouts of product launches, patient support programs, and technology enhancements.
• Partner with Customer Engagement teams and regional stakeholders to address patient and provider barriers.
• Drive change leadership, psychological safety, resilience, accountability, and consistent operational execution.

Requirements

• Bachelor’s degree in business, healthcare management, public policy, or a related field, or equivalent experience.
• 12–15 years of experience in healthcare, patient services, reimbursement, pharmaceutical, biotechnology, or related healthcare roles.
• At least 5 years of direct people leadership experience, including leading large distributed teams and managing managers.
• Deep knowledge of healthcare market dynamics, reimbursement processes, and patient access challenges in the assigned region.
• Experience with change leadership, cross-functional influence, coaching, and using data and technology to improve patient outcomes.

Nice to have

• Master’s degree or MBA in Healthcare Administration, Public Health, Business, or a related discipline.
• Experience leading large-scale contact center operations, patient navigation hubs, or field-based patient support teams.
• Familiarity with regional payer policies, specialty pharmacy workflows, and account-based customer engagement models.

Culture & Benefits

• Work in a culture focused on inclusivity, integrity, creativity, and improving patient outcomes.
• Contribute to scientific and healthcare innovation addressing complex health challenges.
• Full-time remote work is available within the stated Orlando-area geographic limit.
• A discretionary annual bonus may be available based on individual and company performance.
• Company benefits are provided according to the applicable benefits program.