Head of Community, Enterprise Marketing (AI)

Location: San Francisco, CA or New York City, NY. Hybrid policy requires staff to be in one of the offices at least 25% of the time, with some roles requiring more office attendance.

Annual salary: $400,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Own the global community strategy, audience thesis, program portfolio, and operating model.
• Lead, coach, and scale distributed program and regional teams, including hiring and operator development.
• Define measurement frameworks with Product and Data Science, linking community activity to retention, usage quality, and product adoption.
• Build programs for developers, technical practitioners, enterprise buyers, executive sponsors, and knowledge workers.
• Connect champions, training, certification, enablement, and partner programs to enterprise expansion and strategic account planning.
• Align community initiatives with Brand, Comms, Product, Sales, launches, and pricing and packaging.

Requirements

• Experience building and leading a community or customer advocacy function that drove retention, adoption, or expansion.
• Experience leading distributed program owners and regional leads accountable for commercial impact.
• Ability to define, own, and defend funnel, cohort, attribution, and usage metrics.
• Experience connecting self-serve adoption inside large accounts with enterprise expansion.
• Experience working with both technical developer communities and enterprise executive buyer audiences.
• Bachelor’s degree or equivalent combination of education, training, and experience in a relevant field.

Nice to have

• Experience with PLG and enterprise sales motions, developer tools, infrastructure, or AI products.
• Experience leading champions, ambassadors, or advocacy programs.
• International experience scaling community across EMEA or Japan/APAC.
• Experience building measurement infrastructure and developing user trust with Comms teams.

Culture & Benefits

• Collaborative environment focused on large-scale AI research and long-term impact.
• Competitive compensation with optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours and office collaboration.
• Visa sponsorship is available, with reasonable efforts and immigration-lawyer support for eligible offers.

Hiring process

• Applicants are encouraged to apply even if they do not meet every listed qualification.
• Candidate AI usage is governed by Anthropic’s application-process policy.