Head of Community, Enterprise Marketing (AI)

Location: San Francisco, CA or New York City, NY. Hybrid role requiring staff to work from an office at least 25% of the time, including at least once a month for cross-functional stakeholder engagement. Up to 40% travel is required for events and customer engagements.

Annual salary: $400,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Own the global community strategy, audience thesis, program portfolio, and operating model across central and regional teams.
• Lead, coach, hire, and scale program owners and regional community leads.
• Define measurement frameworks with Product and Data Science, connecting community initiatives to retention, usage quality, and product adoption.
• Build programs for developers, enterprise buyers, executive sponsors, technical practitioners, and knowledge workers.
• Design champions, train-the-trainer, and partner ecosystem programs that connect bottoms-up adoption with enterprise expansion and strategic account plans.
• Integrate training, certification, enablement, community support, product launches, pricing, Brand, and Communications into a scalable community engine.

Requirements

• Experience building and leading a community or customer advocacy function that drove retention, adoption, or expansion.
• Experience leading distributed teams of program owners and regional leads with commercial accountability.
• Ability to define and defend business metrics, funnels, cohorts, attribution, and usage segmentation.
• Experience connecting self-serve adoption within large accounts to enterprise expansion.
• Experience serving both technical developer audiences and enterprise executive buyers.
• Bachelor’s degree or equivalent education, training, or professional experience; visa sponsorship is available depending on the role and candidate.

Nice to have

• Experience with PLG and enterprise sales motions, developer tools, infrastructure, or AI products.
• Experience building champions, ambassador, or advocacy programs.
• International experience scaling community across EMEA or Japan/APAC.
• Experience building user trust during challenging situations alongside Communications.

Culture & Benefits

• Collaborative environment focused on high-impact AI research and trustworthy, steerable systems.
• Competitive compensation with optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours and an office environment designed for collaboration.
• Immigration lawyer support for sponsored visas where applicable.