Senior Product Manager - AI Solutions

Location: Hybrid in São Carlos, São Paulo, Brazil

Company

Global data and technology organization delivering solutions across financial services, healthcare, automotive, agribusiness, and insurance.

What you will do

• Own the vision, strategy, roadmap, and end-to-end lifecycle for AI-powered Credit and Fraud Operations products.
• Lead product discovery by identifying operational pain points, validating opportunities, and translating customer insights into initiatives.
• Partner with Engineering, Applied AI/ML, Design, Operations, Risk, Compliance, and Governance teams to deliver AI-native agents and case management experiences.
• Define prompts, agent workflows, evaluation criteria, guardrails, and human-in-the-loop controls for responsible AI adoption.
• Drive global co-development, stakeholder alignment, workshops, prioritization, and execution planning across multiple regions.
• Monitor product performance, operational metrics, customer outcomes, and adoption to guide continuous improvement.

Requirements

• Advanced English proficiency with confidence communicating in a global environment.
• Bachelor's degree or equivalent professional experience.
• Experience in Product Management and building or delivering AI/GenAI-powered products.
• Experience with product discovery, customer journey mapping, JTBD, hypothesis-driven development, Agile delivery, backlog management, and roadmap prioritization.
• Practical experience with prompt design, agent orchestration, tool-use flows, evaluation frameworks, guardrails, and human oversight mechanisms.
• Experience with API-based products, platform architectures, analytical decision-making, and distributed global teams.

Nice to have

• Experience in Financial Services, Fintech, Risk, Credit, Fraud, Identity, KYC, AML, or underwriting.
• Experience launching and scaling AI-native enterprise products.
• Familiarity with AI governance, observability, evaluation frameworks, and responsible AI practices.
• Experience influencing cross-functional teams without direct management responsibility.
• Knowledge of Jira, Confluence, product analytics platforms, and AI development ecosystems.

Culture & Benefits

• People-centric, inclusive, and purpose-driven culture.
• Work with globally distributed teams across multiple regions.
• Inclusive recruitment and professional development initiatives.
• Affinity groups supporting LGBTQIAPN+ people, racial equity, gender equity, people with disabilities, and intergenerational inclusion.