Product Manager - Disputes (Cards & Chargebacks)

Location: São Paulo, Brazil. Hybrid position requiring at least 3 days in the office.

Company

hirify.global is a global payments technology company connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Own the disputes product strategy and roadmap, prioritizing scalability, performance, automation, and client impact.
• Translate card-network rules and operational processes into APIs, workflows, data models, and product features.
• Define and evolve the chargeback lifecycle, including dispute creation, status management, and resolution.
• Partner with engineering on technical design, architecture decisions, delivery, performance, and reliability.
• Support client and partner integrations, troubleshoot operational issues, and convert feedback into product improvements.
• Drive self-service capabilities and operational efficiency across the disputes platform.

Requirements

• At least 5 years of relevant experience with a Bachelor's degree, or equivalent experience with an advanced degree or PhD.
• Experience in product management, product ownership, or business process design, preferably in payments, cards, fintech, or chargebacks.
• Ability to translate complex card-network rules and operational processes into scalable APIs, workflows, and product solutions.
• Experience with API-based products, backend platforms, REST, JSON, distributed systems, and transaction-processing environments.
• Experience working with engineering, operations, clients, partners, and Scrum teams in agile delivery environments.
• Strong understanding of scalability, performance, reliability, state-driven systems, automation, and end-to-end process improvement.

Nice to have

• Agile certification such as CSM or CSPO.
• Experience working with issuers, financial institutions, or fintech companies in payments and card-dispute processes.
• Experience in global, highly matrixed organizations and with external network integrations.

Culture & Benefits

• Work on high-impact payment products serving clients and users at global scale.
• Collaborate across engineering, operations, and client-facing teams in a fast-paced environment.
• Use emerging technologies such as Generative AI tools, including ChatGPT and Microsoft Copilot, in everyday work.
• Hybrid work model with office attendance expectations confirmed by the hiring manager; at least 3 office days are required.