1 день назад
Customer Service and HR Administrative Support
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service and HR Administrative Support (Customer Service/HR Administration): Providing customer-facing support for enquiries, registrations, bookings, payments, and client communications while assisting with employee records, scheduling, onboarding, and routine HR administration with an accent on multitasking, CRM use, and accurate record keeping. Focus on resolving customer concerns, coordinating staff information, and maintaining reliable service and administrative processes during US Pacific working hours.
Location: Permanent work from home; working hours are 11:00 am–8:00 pm, Monday to Friday, aligned with US Pacific Time.
Hourly pay rate is established based on performance during the application process.
Company
provides independent contractor opportunities supporting client operations.
What you will do
- Serve as the first point of contact for customer enquiries by phone, email, and in person.
- Provide information about programmes, schedules, fees, and facility policies.
- Process enrolments, registrations, bookings, payments, receipts, and transaction records.
- Resolve customer concerns, maintain client relationships, and coordinate feedback with coaches and internal teams.
- Maintain employee records and documents, and support staff schedules, attendance, and leave tracking.
- Assist with onboarding, orientation, training schedules, certification tracking, and routine HR queries.
Requirements
- Diploma or Bachelor’s degree in Business Administration, Communication, or a related field.
- 1–2 years of experience in customer service, sales, front desk, or administrative work preferred.
- Proficiency with HubSpot CRM and general computer systems.
- Strong multitasking, organisational, verbal, and written communication skills.
- Comfortable using Microsoft Word, Excel, and Outlook.
- No prior HR policy or employee relations experience is required; willingness to learn is sufficient.
Nice to have
- Experience in sports, fitness, or education.
- Loan or mortgage administration experience.
- Collections or arrears management experience.
- Customer service experience in financial services.
- Experience with CRM or loan management systems.
Culture & Benefits
- Permanent work-from-home arrangement.
- Independent contractor engagement.
- Health insurance coverage for eligible locations.
- Immediate hiring.
Hiring process
- Complete the application assessment questions, technical check, and voice recording.
- Applications with all requirements fulfilled receive priority review.
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