ITSM Administrator

Location: Hybrid role based in Southlake, Texas, or Austin, Texas

Salary: USD $53.37–$57.69 per hour, plus potential bonus or incentive opportunities

Company

hirify.global provides financial services and technology products that support investing, financial planning, and client money management.

What you will do

• Design, support, and enhance enterprise ITSM and Digital Workplace platforms.
• Develop and maintain automations, integrations, workflows, forms, notifications, approvals, and reporting solutions.
• Partner with product owners, engineers, architects, and business stakeholders to deliver platform capabilities.
• Provide operational support and troubleshoot production issues across enterprise service management tools.
• Drive process optimization, platform modernization, and continuous improvements in service quality and user experience.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
• 3+ years of hands-on experience administering, configuring, supporting, or developing enterprise ITSM platforms such as BMC Helix/Remedy or ServiceNow.
• 3+ years of experience supporting ITIL-based Incident, Problem, Change, Request, and Knowledge Management processes.
• Experience with ITSM workflows, integrations, troubleshooting, reporting, dashboards, analytics, and operational metrics.
• Experience collaborating with business stakeholders and technical teams to gather requirements and deliver platform enhancements.
• Demonstrated use of approved generative AI tools to improve development, troubleshooting, research, automation, documentation, or operational support.

Nice to have

• BMC Helix ITSM/Remedy, Helix Dashboards, Grafana, or ServiceNow administration and development experience.
• ITIL Foundation v4 or equivalent ITSM certification.
• Experience with REST APIs, scripting, JavaScript, test automation frameworks, SaaS platform releases, and production support.
• Experience with GCP Vertex AI, Claude, GPT, GitHub Copilot, Flexera, or ITAM discovery tools such as BMC Helix Discovery/ADDM.

Culture & Benefits

• Hybrid work and flexibility with regular in-person collaboration.
• Medical, dental, and vision insurance.
• 401(k) with company match and employee stock purchase plan.
• Paid vacation, volunteering time, parental leave, and family-building benefits.
• Tuition reimbursement and a 28-day sabbatical after five years of service for eligible positions.