Enterprise Customer Success Engineer (Cybersecurity)

Location: London, UK; work arrangement: Hybrid

Company

hirify.global develops a Human Defense Platform that protects enterprises from sophisticated bots, fraud, and account abuse.

What you will do

• Own technical delivery for complex enterprise integrations, including planning, configuration, validation, troubleshooting, and launch readiness.
• Lead customer-facing kickoffs, integration reviews, tuning discussions, and issue-resolution meetings.
• Guide API, SDK, server-side, client-side, and console-based implementations across customer environments.
• Investigate issues using logs, telemetry, dashboards, browser tools, APIs, and data analysis.
• Coordinate escalations with Engineering, Product, Operations, Detection, and Research teams.
• Improve delivery scalability through automation, standardization, self-service tooling, documentation, and reusable playbooks.

Requirements

• 3–5 years of experience in a customer-facing technical role such as Customer Success Engineering, Solutions Architecture, Technical Account Management, Sales Engineering, Professional Services, or Technical Support.
• Experience leading complex enterprise software, security, fraud, ad-tech, or infrastructure integrations.
• Strong understanding of web applications, APIs, SDKs, HTTP, JavaScript, JSON, browser behavior, and common integration patterns.
• Experience troubleshooting customer environments with browser developer tools, Postman, logs, dashboards, API documentation, and data queries.
• Strong analytical, communication, project-management, prioritization, and cross-functional collaboration skills.
• Professional fluency in English required for collaboration across EMEA and global teams.

Nice to have

• Experience with bot management, fraud prevention, cybersecurity, application security, or traffic-quality solutions.
• Familiarity with mobile SDKs, webviews, server-side integrations, cloud platforms, networking, or observability tools.
• Experience with Snowflake, Looker, Grafana, or similar data platforms.
• Experience creating customer-facing documentation, implementation playbooks, health checks, or technical enablement programs.
• Experience using automation or AI-assisted tools to improve technical delivery and investigation workflows.

Culture & Benefits

• Work at the intersection of cybersecurity, fraud prevention, data, and customer technology.
• Collaborate with global teams and influence how products are deployed and improved.
• Inclusive workplace with flexible work options.
• Comprehensive total rewards package with well-being and learning stipends.
• Dedicated time off and support for personal and professional development.