Support Engineer

Location: Bogota, hybrid

Company

hirify.global provides nearshore staff augmentation and technology solutions for U.S. companies, while the client is a veterinary software company using Elixir, React, and GraphQL.

What you will do

• Execute technical customer onboarding workflows, including environment provisioning, configuration, integrations, and data imports.
• Manage customer decommissioning through data exports, environment teardown, access revocation, and closure documentation.
• Perform structured data migrations with validation, transformation, and quality assurance checks.
• Own and resolve complex technical tickets escalated by the Customer Experience team, including configuration, integrations, bulk updates, and platform issues.
• Partner with Customer Success and Implementation Managers, including joining customer calls and communicating technical outcomes clearly.
• Maintain runbooks and customer configuration documentation while improving tooling, automation, and support processes.

Requirements

• Hands-on AWS experience with services such as RDS, S3, EC2, and ECS, including environment validation and smoke testing.
• Proficiency with Git and GitHub pull request creation, review, merging, and verification.
• Exceptional written and verbal English communication skills, including the ability to lead customer calls and explain technical concepts to non-technical stakeholders.
• Understanding of data privacy, least-privilege access, and secure data handling.
• Experience with ticketing or helpdesk systems such as Jira, Intercom, or Front.
• Production access requires a background check as a condition of engagement.

Nice to have

• Familiarity with Terraform and Infrastructure as Code principles.
• Basic Kubernetes knowledge, including pod management and workload inspection.
• Experience using Helm charts to deploy and manage Kubernetes applications.

Culture & Benefits

• Remote work is offered with a laptop and reliable internet connection.
• USD compensation and paid time off.
• Autonomous work focused on results rather than fixed hours.
• Opportunities to work with leading U.S. companies and experienced technical professionals.
• Multicultural collaboration across a global network of more than 600 professionals in 25+ countries.