Trilingual Senior Client Care Support (VisaAccess)

Location: Bogota, Colombia; hybrid with at least 3 days in the office

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities.

What you will do

• Provide first-level triage and support for hirify.global portals and applications used by internal and external clients.
• Process urgent password resets, account enablement requests, and other access-related issues.
• Manage access controls by enrolling, updating, entitling, auditing, and deleting user profiles.
• Analyze technical complaints, identify impact patterns, validate requests, and coordinate resolutions with support teams.
• Handle phone hotlines, assigned emails, and web requests while tracking activities in a CRM system.
• Educate clients on hirify.global portals, products, services, and recommended usage practices while protecting non-public data.

Requirements

• High school diploma or equivalent.
• English, Spanish, and Portuguese required.
• Solid PC skills in a Windows environment; familiarity with Microsoft Office and Excel is strongly recommended.
• Ability to manage multiple service requests under strict time limits and prioritize client needs.
• Ability to translate technical issues into business concepts, make quick decisions, and manage customer expectations.
• Excellent verbal and written communication skills, accuracy, organization, attention to detail, and ability to work in a high-performing team.

Nice to have

• Two or more years of work experience.
• Advanced knowledge of technical-support ticketing systems.
• Coursework in computer science or information technology.
• Understanding of hirify.global products and services, risk management tools, and marketing information.

Culture & Benefits

• Hybrid work arrangement with at least three office days required.
• Independent work with limited guidance after training.
• Collaboration with internal support teams and company-wide stakeholders.
• Work focused on prompt, efficient client service and protection of non-public data.