24 часа назад
Customer Care Specialist | Hiring Now | Onsite- Pittsburgh
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care Specialist (Healthcare): Supporting patients through prescription enrollment, insurance verification, affordability programs, and fulfillment across phone, email, and chat with an accent on patient communication, issue resolution, and HIPAA-compliant documentation. Focus on coordinating complex prescription access issues among patients, providers, insurers, and pharmacy teams while maintaining high service quality in a fast-paced environment.
Location: Fully onsite at 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA, United States. Shifts run Monday–Friday between 8:00 AM and 9:00 PM EST, with rotating Saturday shifts from 9:00 AM to 5:00 PM EST.
Company
is a healthcare technology company building products that make prescription medications more accessible and affordable.
What you will do
- Guide patients through enrollment, onboarding, prescription fulfillment, and related support by phone, email, and chat.
- Conduct outbound outreach and coordinate with patients, providers, insurers, pharmacists, and internal teams.
- Assist with insurance verification, benefits coordination, affordability programs, and pharmaceutical program requirements.
- Research and resolve patient issues, triage clinical questions, and document interactions accurately.
- Meet quality, productivity, and patient satisfaction goals while identifying trends that can improve products and patient experience.
- Handle sensitive patient information confidentially in accordance with HIPAA and company policies.
Requirements
- High school diploma or GED required.
- Strong verbal and written communication, problem-solving, organizational, and attention-to-detail skills.
- Comfort using technology and learning new systems, products, workflows, and program updates quickly.
- Ability to manage multiple priorities and collaborate across teams in a fast-paced environment.
- Curiosity, adaptability, ownership, accountability, and a passion for helping patients.
- Ability to work fully onsite in Robinson Township, Pittsburgh, PA.
Nice to have
- Associate’s or Bachelor’s degree.
- Prior customer service experience in retail, call center, or another customer-facing environment.
Culture & Benefits
- Full-time hourly role with multiple scheduling options, including four-day workweeks.
- Health, dental, and vision plans available from day one.
- Vacation, paid sick time, paid holidays, parental leave, and employee assistance support.
- Traditional and Roth 401(k), life insurance, and disability insurance.
- Free onsite parking, commuter benefits, and shuttle service in Pittsburgh.
- Collaborative, learning-focused environment dedicated to improving patient access to healthcare.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →