обновлено 10 дней назад
Head of High Value Accountant Support (Fintech)
193 000 - 261 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Head of High Value Accountant Support (Fintech): Leading consultative, relationship-based support for high-value accounting partners, Intuit Enterprise Suite customers, and strategic partner programs with an accent on partner growth, retention, and value realization. Focus on building specialized teams, governing partner health, resolving complex escalations, and scaling AI-powered support solutions across complex implementations.
Location: Atlanta, Georgia; Mountain View, California; or San Diego, California
Salary: $193,000–$261,000 in Mountain View, CA; $171,000–$231,500 in San Diego, CA, plus eligible cash bonus, equity rewards, and benefits.
Company
is a global financial technology platform offering products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.
What you will do
- Lead a specialized support unit for High Value Partner firms, Enterprise Suite customers, and strategic partner programs.
- Drive growth, adoption, retention, and value realization across high-value accounting partners.
- Translate partner feedback into product and customer experience improvements.
- Build and develop a high-performing team and establish partner relationship health frameworks.
- Serve as a senior escalation point for complex partner issues and coordinate resolution across teams.
- Partner with Product, Sales, Finance, Operations, enablement, and technology teams to scale expert and AI-powered support models.
Requirements
- 15+ years of experience in customer success, service delivery, or partner management in a senior people leadership role.
- Experience delivering high-touch, consultative support for complex mid-market or enterprise customers or partners.
- Proven ability to build trust-based strategic relationships and connect partner outcomes to revenue and retention.
- Experience hiring, developing, and leading high-performing teams; scaled-team leadership is advantageous.
- Strong cross-functional influence, change leadership, business acumen, communication, and stakeholder management skills.
- Bachelor's degree or equivalent practical experience.
Nice to have
- Experience in accounting, tax, bookkeeping, or financial services.
- MBA or a focus in Accounting or Finance.
- Experience leading large, scaled teams.
Culture & Benefits
- Competitive compensation with performance-based rewards.
- Cash bonus, equity rewards, and benefits according to applicable plans and programs.
- Culture centered on empathy, ownership, expertise, and continuous improvement.
- Opportunity to influence the strategic direction of Accountant Customer Success.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →