Site Reliability Engineer - Datacenter

Location: Memphis, Tennessee or Southaven, Mississippi, United States

Company

xAI develops AI systems designed to understand the universe and support humanity’s pursuit of knowledge.

What you will do

• Analyze firmware packages and hardware specifications for compatibility, performance, reliability, security vulnerabilities, and safety risks.
• Investigate hardware failures, including intermittent and “grey failures,” using rigorous testing, data analysis, logic analyzers, and diagnostic software.
• Manage vendor relationships, RMA claims, negotiations, and resolution tracking.
• Collaborate with datacenter operations technicians to troubleshoot, repair, and optimize servers, GPUs, and networking equipment.
• Build monitoring tools, scripts, and processes to detect hardware anomalies and reduce downtime.
• Document failure modes, root-cause analyses, reliability models, RMA outcomes, and hardware evaluations; participate in hardware on-call and incident response.

Requirements

• Bachelor’s degree in Systems Engineering, Electrical Engineering, Computer Science, or a related field, or equivalent experience.
• 2+ years of experience in hardware reliability engineering, preferably in high-performance computing or datacenter environments.
• Expertise in firmware analysis, hardware specification review, and release validation.
• Experience with RMA processes, vendor negotiations, and complex hardware failure diagnosis.
• Familiarity with datacenter hardware and proficiency in Python or Bash scripting, plus experience with a systems language such as C, C++, Java, or Rust.
• Ability to collaborate with cross-functional operations teams and apply a data-driven approach to reliability engineering.

Nice to have

• Experience with AI/ML infrastructure or supercomputing environments.
• Knowledge of NVIDIA, Dell, HP, or Supermicro vendor ecosystems and supply chain management.
• Hardware engineering or reliability certifications such as CRE or CompTIA Server+.
• Experience in a fast-paced startup or technology company.

Culture & Benefits

• Small, highly motivated organization focused on engineering excellence.
• Flat structure with hands-on contribution expected from all employees.
• Leadership opportunities based on initiative and consistent delivery.
• Work emphasizes curiosity, strong prioritization, communication, and direct contribution to the company mission.