Client Experience Manager (Health IoT)

Company

Develops Remote Patient Monitoring and Health IoT platforms that integrate with client EHR environments.

What you will do

• Lead technical configuration and deployment of the Remote Patient Monitoring platform in Epic and Cerner EHR environments.
• Manage implementation projects from kickoff and requirements gathering through testing, go-live, and handoff.
• Act as the primary technical contact for business and development stakeholders during onboarding.
• Own post-launch client relationships, monitor adoption, conduct strategic reviews, and identify expansion opportunities.
• Coordinate Support, Solutions Engineering, Product, and other cross-functional resources around client requirements and timelines.
• Capture client feedback and share actionable insights with Product and Engineering teams.

Requirements

• Strong understanding of EHR architectures, HL7/FHIR fundamentals, and enterprise SaaS deployment.
• Experience driving platform adoption and client satisfaction through consultative engagement.
• Excellent verbal and written communication skills.
• Ability to present technical concepts to clinical and executive audiences.
• Highly organized, detail-oriented, and flexible in a fast-paced environment.
• Passion for building long-term client partnerships.

Culture & Benefits

• Opportunity to support implementations across Remote Patient Monitoring and Health IoT product lines.
• Collaboration with Support, Solutions Engineering, Product, Engineering, and senior client experience stakeholders.
• Contribution to implementation playbooks, technical documentation, and knowledge-base resources.
• Ongoing exposure to remote monitoring trends and EHR developments.