Senior Director, Regional Lead (Northeast Region)

Location: Full-time remote within a 100-mile radius of the designated location; locations listed include Columbus, Ohio; Holly Springs, North Carolina; and Charlotte, North Carolina. No relocation benefits are available.

Salary: $170,800–$317,300 annually

Company

hirify.global is a biotechnology company developing medicines for people with serious and life-threatening diseases as part of the Roche group.

What you will do

• Oversee operational performance, service quality, throughput, and cross-portfolio support for patient and provider access and reimbursement challenges.
• Lead, coach, and develop a large distributed regional team of Team Leads and Patient Navigators.
• Ensure regional expertise in local healthcare ecosystems, payer dynamics, and provider networks.
• Lead regional implementation of product launches, patient support programs, and technology enhancements.
• Partner with Customer Engagement teams and regional stakeholders to address patient and provider barriers.
• Drive change leadership, operational best practices, psychological safety, resilience, and accountability.

Requirements

• Bachelor’s degree in business, healthcare management, public policy, or a related field, or equivalent experience.
• 12–15 years of experience in healthcare, patient services, reimbursement, pharmaceuticals, biotechnology, or related healthcare organizations.
• At least 5 years of direct people leadership experience, including leading large distributed teams and managing managers.
• Deep knowledge of healthcare market dynamics, reimbursement processes, and patient access challenges.
• Demonstrated ability in change leadership, cross-functional influencing, coaching, and using data and technology to improve patient outcomes.

Nice to have

• Master’s degree or MBA in Healthcare Administration, Public Health, Business, or a related discipline.
• Experience leading contact center operations, patient navigation hubs, or field-based patient support teams in specialty therapeutic areas.
• Familiarity with regional payer policies, specialty pharmacy workflows, and account-based customer engagement models.

Culture & Benefits

• Mission focused on improving patient lives and creating healthier communities.
• Culture emphasizing inclusivity, integrity, creativity, and psychological safety.
• Full-time remote work arrangement within the specified geographic radius.
• Benefits information is provided through hirify.global’s employee benefits program.