Senior Product Manager - Business to Business (AI)

Location: United Kingdom; hybrid working. Offices are available in London and Nottingham.

Company

Cloud-native SaaS software supports energy retailers with automation, billing operations, customer experience improvements, and AI-driven insight.

What you will do

• Own the strategy, vision, and roadmap for B2B account management.
• Deliver a coherent commercial customer journey across onboarding, servicing, billing, and retention.
• Coordinate B2B requirements across Product Catalogue & Quoting, Contracting, Billing, Payments, and Metering teams.
• Support major B2B customer migrations onto Ignition.
• Champion AI-driven innovation to reduce cost to serve, improve efficiency, and enhance customer outcomes.

Requirements

• Significant Product Management experience in B2B, commercial, or complex account management environments.
• Strong understanding of commercial customer journeys, including multi-site accounts, brokers or intermediaries, pricing, billing, and contract management.
• Ability to influence stakeholders and collaborate across multiple product teams.
• Experience using data and AI to drive product strategy, decision-making, and customer value.

Culture & Benefits

• Remote-first working environment with hybrid access to offices.
• 25 days of holiday plus bank holidays, with the option to buy or sell five additional days.
• Vitality Health Insurance with private healthcare, virtual GP access, mental-health support, and wellbeing perks.
• Pension with a 5% matched contribution.
• Regular team-wide and company-wide events, plus two volunteering days per year.