Technical Support Engineer 1 Edwards

Location: On-site in Singapore

Company

hirify.global Group is hiring for its Edwards brand within the Service function.

What you will do

• Diagnose and resolve product non-conformities, system recovery issues, and root-cause corrective and preventive actions.
• Analyse on-site performance data, prepare performance reports, identify trends, and create continuous improvement opportunities.
• Provide technical support to level 1 and 2 field service engineers during system recovery, installations, upgrades, maintenance escalations, and data collection.
• Coordinate escalations with product companies and represent customer needs to factory operations.
• Support customer and field engineer training, documentation, and best-known methods.
• Troubleshoot in-house software, configure computer hardware and software, and resolve machine-to-machine communication issues on customer Ethernet networks.

Requirements

• Engineering degree with relevant networking experience.
• Previous experience in a customer-focused technical support role in a fast-moving environment.
• Technical knowledge of Ethernet networking, virtual server environments, databases, and MS SQL Server.
• Basic knowledge of Hyper-V and/or ESXi/VMware virtual server deployment, configuration, and management.
• Basic knowledge of Microsoft Internet Information Services, web deployment, HTTP, SSL, and troubleshooting.
• Strong customer communication, diagnostic, technical problem-solving, operational analysis, and project management skills.

Nice to have

• Experience in the semiconductor industry.
• Experience applying statistical methods to complex technical problem solving.

Culture & Benefits

• Culture of trust and accountability.
• Lifelong learning and career growth opportunities.
• Innovation-focused environment.
• Comprehensive compensation and benefits.
• Health and well-being support.