Client Service Specialist (Fintech)

Location: Hybrid in Lincoln, Nebraska, United States; remote work is available for part of the week, with in-office presence required. Candidates must already be authorized to work in the United States without current or future sponsorship.

Salary: $19.00–$21.00 per hour, depending on experience.

Company

hirify.global Business Services provides payment technology and education services to higher education institutions, K–12 schools, students, families, and supporters.

What you will do

• Review merchant applications, obtain missing information, and verify processing agreements for accuracy and compliance.
• Monitor merchant setup progress and coordinate with involved parties through account activation.
• Configure merchant accounts across multiple backend systems to enable payment processing.
• Maintain accurate merchant account data and records in Salesforce.
• Provide phone and service support for account maintenance, statements, refunds, rates, compliance, transactions, and other merchant inquiries.
• Suggest and implement process improvements using AI-powered tools and automation to improve workflow efficiency and merchant support.

Requirements

• Three years of experience in customer service or new client implementation.
• Strong written and verbal interpersonal communication skills, including the ability to discuss sensitive issues constructively.
• Excellent customer service, prioritization, organization, and time management skills.
• Strong computer skills, including Microsoft applications, internal applications and systems, and the Internet.
• Ability to communicate effectively at the merchant’s level and handle stressful situations while meeting deadlines.
• Ability to work independently, take direction from multiple sources, prioritize effectively, and work overtime as required.
• Ability to work as a team player, establish rapport with coworkers, operate in a fast-paced environment, and lead change effectively.
• Very strong attention to detail, creative thinking, initiative, and a positive, can-do attitude.
• Authorization to work in the United States without current or future visa sponsorship.

Nice to have

• Bachelor’s degree.
• Credit card banking industry experience.

Culture & Benefits

• Hybrid work environment supporting flexibility, remote work during part of the week, collaboration, and in-office team connection.
• Medical, dental, vision, HSA, and FSA benefits.
• Generous earned time off, life insurance, AD&D insurance, short- and long-term disability, and an employee assistance program.
• 401(k), student loan repayment, employee stock purchase program, tuition reimbursement, and performance-based incentive pay.
• Robust wellness program and a welcoming, respectful workplace.