Sr Supv, Identity Security Customer Success (Cybersecurity)

Location: Remote, with a preference for candidates based in the Central US.

Company

Cybersecurity organization developing Idira, an identity security platform for human, machine, and agentic identities across cloud, hybrid, and on-premises environments.

What you will do

• Lead onboarding, product enablement, peer shadowing, mentoring, and operational support for the Central US Customer Success team.
• Manage strategic enterprise accounts and create outcome-based success plans and multi-year identity security roadmaps.
• Establish executive engagement cadences, including weekly, monthly, and quarterly business reviews.
• Advise customers on platform adoption, zero-trust maturity, privileged security, and identity health metrics.
• Monitor customer health and KPIs in Gainsight, identify adoption risks, and coordinate resources to resolve blockers.
• Partner with sales, account management, solutions architecture, product, engineering, training, and enablement teams on renewals, expansion, and customer feedback.

Requirements

• 2+ years of experience in a team lead, supervisory, or managerial role.
• 8+ years of experience in Customer Success, consulting, technical account management, or post-sales engineering within enterprise software or cybersecurity.
• Strong knowledge of Privileged Access Management, Identity Governance, Least Privilege, SSO/MFA, and Secrets Management.
• Experience with AWS, Azure, GCP, hybrid IT environments, Active Directory/Entra ID, and enterprise cybersecurity strategies.
• Excellent consulting, project management, stakeholder management, and executive communication skills.
• Enterprise SaaS and Customer Success tooling experience, including Gainsight and Salesforce, is required.

Culture & Benefits

• Remote role within a hybrid, geographically distributed working environment.
• Collaboration across Customer Success, Sales, technical, Product, and Engineering functions.
• Compensation may include annual base salary or base salary plus commission target, restricted stock units, and a bonus.
• Employee benefits are available through the employer's benefits program.
• Immigration sponsorship is not available for this position.