Salesforce Business Analyst (Salesforce)

Location: US or Canada, Eastern Time; home based

Company

hirify.global provides AI-led cloud consulting and managed services, specializing in AWS and Salesforce migrations, implementations, integrations, and ongoing management.

What you will do

• Engage with customers to gather requirements, explain complex concepts, solve problems, and act as a trusted advisor.
• Facilitate business process review workshops and translate requirements into user stories, acceptance criteria, estimates, and recommended solutions.
• Create business requirements, solution designs, functional specifications, and reports of findings.
• Configure Salesforce using declarative functionality, manage data migrations, and support integrations with other business applications.
• Lead engagement and technical teams, manage technical debt and governance tooling, and maintain bi-directional integration integrity.
• Lead user acceptance testing, manage feedback through build, and develop and deliver end-user training.

Requirements

• At least 2 years of experience as a Salesforce Business Analyst or Salesforce Configuration specialist.
• At least 2 years of platform or solution architecture experience in custom-system development for medium- to large-sized organizations.
• At least 2 years of Marketing Cloud experience.
• Advanced knowledge of Salesforce Platform, Sales Cloud, Service Cloud, Community Cloud, configuration, security and permissions, data migration, and data models.
• Experience with Agile methodologies, backlog management, user stories, acceptance criteria, sprint planning, Jira, deployment governance, and complex system dependencies.
• Required certifications: Salesforce Administrator, Salesforce Advanced Administrator, Salesforce Platform App Builder, Salesforce Sales Cloud Consultant, and Salesforce Service Cloud Consultant.

Nice to have

• Agile certifications.
• Familiarity with Apex and Visualforce/Lightning Components design considerations.

Culture & Benefits

• Learning and personal development supported by experienced leaders.
• Full-time, permanent employment.
• Home-based work within the stated US or Canada location requirements.