Industry Client Success Lead, Accounting & Consulting (B2B SaaS)

Location: New York, United States

Company

hirify.global is a growing public software company serving professional services firms.

What you will do

• Own account planning and QBR execution across a portfolio of accounting and consulting clients.
• Identify account risks, opportunities, and capacity needs, and communicate findings to leadership and Sales.
• Lead escalations for high-risk accounts and drive timely cross-functional resolution.
• Partner with sellers on deal strategy, renewal forecasting, and strategic deal structures.
• Build executive relationships and coach client success professionals on stakeholder engagement.
• Develop the team through regular 1:1s, performance feedback, onboarding, and career development.

Requirements

• Experience leading client success or account management teams in a B2B SaaS environment.
• Demonstrated ability to drive retention, expansion, and executive engagement.
• Strong operational skills, including KPI tracking, execution strategy, CRM hygiene, and reporting.
• Experience managing complex escalations and influencing cross-functional partners.
• Track record of coaching talent and building independently executing teams.
• Ability to operate in a matrixed environment across Sales, Product, and Business Unit leadership.

Nice to have

• Familiarity with the accounting or consulting industry and how firms buy and measure software success.

Culture & Benefits

• Modern, collaborative, and flexible work environment.
• Professional development, training reimbursement, and continuing education support.
• Modern open offices with complimentary lunches and stocked kitchens.
• Wellness programs, flexible time off, and family-formation benefits.
• Paid volunteer time off and donation matching.

Hiring process

• The interview process generally includes three or more virtual or in-person meetings.