Director, Consumer Lifecycle (AI)

Location: United States; fully remote with occasional travel for in-person meetings

Company

hirify.global is an AI food technology company providing food data, an ultra-processed food detector, an AI nutrition coach, and intelligence solutions for brands, retailers, and government agencies.

What you will do

• Own the consumer lifecycle from app installation and activation through engagement, subscription conversion, retention, and support.
• Build onboarding, activation, engagement, habit-building, win-back, and free-to-Premium lifecycle journeys across email, push, and in-app messaging.
• Develop AI-first consumer support with deflection, escalation paths, service-level agreements, and voice-of-customer feedback loops.
• Analyze cohorts, churn signals, retention, engagement, re-engagement, LTV, ARPU, and conversion performance.
• Build the consumer health dashboard and weekly reporting for executive decision-making.
• Select, build, and connect lifecycle tooling and AI agents in partnership with Marketing and Consumer Product.

Requirements

• Senior-level, hands-on execution experience without team-management responsibilities.
• Five or more years of experience in consumer B2C lifecycle, growth, CRM, or consumer success.
• Direct ownership of activation, retention, or conversion metrics at meaningful scale.
• Experience building AI-native operations and production AI tools, including agents, automations, and workflows.
• Hands-on fluency with tools such as AppsFlyer, Braze, Iterable, OneSignal, Mixpanel, Amplitude, or equivalents.
• Experience in consumer customer success, support, or an equivalent function.

Nice to have

• Experience in health, nutrition, wellness, or subscription consumer applications.
• Business or government customer experience.

Culture & Benefits

• Fast-paced, AI-first environment with founder-level involvement in details.
• High ownership and autonomy over the assigned area.
• Competitive base compensation, bonus, and meaningful equity.
• Fully remote work with occasional in-person meetings.