Cloud Support Engineer

Location: New York, NY, United States; on-site Tuesday through Friday and remote on Saturday

Salary: $145,000–$175,000 annually plus bonus and restricted stock units

Company

hirify.global is an AI infrastructure company providing sustainable, low-cost GPU cloud computing for demanding AI workloads, scientific simulations, and computational biology.

What you will do

• Provide technical customer support through Zendesk while meeting SLAs and maintaining 95%+ CSAT.
• Participate in a 24/7 on-call rotation and lead initial incident triage, communication, and response coordination.
• Diagnose and resolve VM, hardware, scaling-test, and cloud infrastructure issues using CLI and internal tools.
• Manage alert triage, maintenance-window preparation, and node delivery testing.
• Collaborate with SRE, networking, and storage teams through root-cause analysis and RCA delivery.
• Create onboarding materials, knowledge-base documentation, and standard operating procedures.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
• Strong Linux command-line and Git skills.
• 5+ years of customer support experience, preferably in cloud, storage, or networking environments.
• Experience with Kubernetes, Slurm, Terraform, Grafana, and public cloud platforms such as AWS, Azure, or GCP.
• Understanding of HPC technologies including InfiniBand, RDMA, RoCE, and software-defined networking.
• Ability to work on-site in New York Tuesday through Friday and participate in the 24/7 on-call rotation.

Nice to have

• Cloud, Kubernetes, AWS, NVIDIA, Linux Foundation, or InfiniBand certifications.
• Experience with automation tools and scripting languages.
• Experience mentoring, training, and onboarding colleagues.
• Interest in using technology to support a more sustainable future.

Culture & Benefits

• Equity packages and restricted stock units.
• Paid time off, holidays, leave programs, and parental leave.
• Health, dental, vision, life, disability, and mental health coverage.
• 401(k) plan with company matching up to 4% of salary and HSA contributions.
• Professional development, tuition reimbursement, commuter benefits, cell phone stipend, meals allowance, and volunteer time off.
• Global travel insurance, emergency assistance, and location-specific programs.