Customer Success Architect (Cloud)

Location: Hybrid, with an expectation of working an average of 2 days per week from an hirify.global office; regular onsite presence at customer premises may also be required.

Company

hirify.global is a global edge-to-cloud technology company providing solutions and services that connect, protect, analyze, and manage data and applications.

What you will do

• Own a portfolio of strategic customer accounts and build executive-level relationships with C-suite stakeholders.
• Onboard customers, define adoption success criteria, and develop Customer Success Plans covering goals, outcomes, and timelines.
• Act as the primary customer advocate and escalation point, coordinating with technical support, product management, engineering, and other internal teams.
• Advise customers on hirify.global's as-a-service, GreenLake, Advisory, Professional Services, and Managed Services offerings to accelerate adoption and utilization.
• Drive upsell and cross-sell opportunities, identify new sales pipeline, and support account expansion and revenue growth.
• Provide strategic guidance and mentorship to customer success architects and teams handling complex customer relationships.

Requirements

• 8–10 years of directly related experience in customer success management and strategic account management.
• Bachelor's degree or equivalent education and experience; an advanced university degree or MBA is preferred.
• Proven experience developing customer success plans, achieving customer outcomes, orchestrating account teams, and managing executive relationships.
• Cloud foundation certification or higher, such as AWS Cloud Practitioner, Google Cloud Associate, or Microsoft Azure Fundamentals.
• Strong knowledge of public cloud architecture and operations, customer success methodologies, financial metrics, and technology industry dynamics.
• Understanding of hirify.global GreenLake, ITIL/ITSM, Agile, and DevOps concepts and methods.

Nice to have

• CCSM Level 5 certification.
• hirify.global GreenLake ATP and ASE certifications.
• ITIL v4 Foundation or higher.
• Agile and/or DevOps certification.

Culture & Benefits

• Health, financial, and emotional wellbeing benefits for employees and their loved ones.
• Personal and professional development programs supporting career growth and movement across divisions.
• Inclusive workplace valuing varied backgrounds and individual uniqueness.
• Flexible management of work and personal needs within a hybrid work model.