IT Helpdesk Analyst (MacOS/iOS)

TL;DR

IT Helpdesk Analyst (MacOS/iOS): Supporting the Technical Engagement Network lab through first-level help desk operations, user provisioning, asset management, and technical troubleshooting with an accent on customer support, endpoint administration, and secure infrastructure operations. Focus on resolving MacOS and iOS issues, maintaining NetApp ONTAP storage, supporting VPN and virtual desktop environments, and improving lab procedures.

Location: Onsite in Arlington, Virginia, United States. U.S. citizenship, an active DoD Secret clearance, and the ability to obtain DHS Suitability are required.

Salary: $55,000–$106,000 per year, based on qualifications and experience.

Company

hirify.global provides cybersecurity, data operations, systems integration, intelligence support, and software modernization services for government, defense, civil, and commercial customers.

What you will do

• Serve as the first-level help desk for lab systems, accounts, equipment, and user requests.
• Provision users, manage accounts and credentials, issue equipment, and maintain inventory records.
• Create and maintain accurate help desk tickets and coordinate with asset management.
• Troubleshoot MacOS, iOS, VPN, virtual desktop, and other basic-to-intermediate technical issues.
• Support patching, updates, network infrastructure maintenance, and NetApp ONTAP SAN operations.
• Help implement lab technologies and develop standard operating procedures and process improvements.

Requirements

• U.S. citizenship, an active DoD Secret clearance, and the ability to obtain DHS Suitability are required.
• At least 3 years of directly relevant experience, including at least 1 year in IT help desk support.
• At least 1 year of MacOS and iOS experience.
• Bachelor’s degree in computer science, computer engineering, computer information systems, computer systems engineering, or a related field; alternatively, a high school diploma with 3+ years of directly relevant experience.
• Experience with asset management, help desk ticket procedures, customer support, detailed documentation, and collaborative work across physical locations.

Nice to have

• TS/SCI clearance.
• Security+ certification.
• Technical and standard operating procedure writing experience.
• Virtualization automation, VPN, Citrix, or VMware experience.

Culture & Benefits

• Medical, vision, and dental insurance.
• 401(k) plan.
• Paid time off and holidays.
• Additional insurance coverage.
• Work supporting cybersecurity incident response and government mission continuity.