Staff Content Strategist/Technical Writer (Cybersecurity)

Location: On-site at the Sunnyvale, United States office. This role supports FedRAMP-related responsibilities and must be filled by a U.S. citizen.

Salary: $148,000–$178,000 per year

Company

hirify.global develops cybersecurity software for ransomware and breach containment, Zero Trust, microsegmentation, and operational resilience across hybrid multi-cloud environments.

What you will do

• Own the content journey for new and existing product lines across technical documentation, in-app help, videos, infographics, and interactive learning journeys.
• Translate weekly cloud releases into technical guides, release notes, and “What’s New” content synchronized with feature launches.
• Create, test, and deploy context-sensitive help, walkthroughs, tooltips, and onboarding experiences using Pendo or similar tools.
• Collaborate with subject-matter experts, Engineering, Product Management, UX, Support, and Professional Services to capture field-tested practices.
• Use jobs-to-be-done methods to create task-oriented documentation and multimedia content that solves customer problems.
• Test installation and administration procedures directly in the product and maintain high documentation quality.

Requirements

• 9+ years of technical writing experience.
• BA/BS in Technical Communications, English, Computer Science, or an equivalent field.
• U.S. citizenship required for FedRAMP-related responsibilities.
• Exceptional communication skills and the ability to explain complex engineering concepts to technical and business audiences.
• 1–2 years of experience with Paligo or another CMS.
• Experience with DITA/XML, Git, GitLab, Jira, Confluence, and network security technologies.

Nice to have

• Experience working in startup, high-growth, or enterprise technology environments.
• Experience creating videos, infographics, interactive learning journeys, or SEO-optimized content.

Culture & Benefits

• Independent, ownership-oriented Product Management and Content Experience culture.
• Close collaboration with Engineering and customer-facing teams.
• Medical, dental, and vision coverage, with health and dependent savings accounts.
• Paid parental leave, paid time off, paid holidays, wellness programs, and retirement savings.
• Life and disability programs, voluntary benefits, equity opportunities, and an employee incentive program.