Digital Data Analytics Manager

Location: Onsite in Toronto or Montreal, Canada. Corporate employees are expected to work onsite. Travel requirements are up to 10%.

Company

hirify.global is a Canadian technology and telecommunications organization supporting digital services and connectivity across Canada.

What you will do

• Analyze user behavior and friction across websites, mobile applications, AI agents, and call center applications.
• Identify trends and optimization opportunities to improve engagement, call containment, conversion, retention, and customer satisfaction.
• Build and maintain dashboards and reports, provide insights to stakeholders, and manage the analytics roadmap.
• Collaborate with Digital Product, UX, marketing, development, Operations, Data Engineering, and personalization teams.
• Define key metrics and maintain accurate tagging, tracking, data quality, and reporting consistency.
• Explore emerging analytics methods, including predictive analytics, while maintaining privacy and regulatory compliance.

Requirements

• Bachelor’s degree in business, data science, statistics, or a related field.
• 3+ years of experience in digital data analytics, web and mobile app performance, or a related performance analytics role.
• Strong quantitative, analytical, communication, presentation, and stakeholder collaboration skills.
• Experience managing multiple projects and deadlines in a fast-paced environment.
• Proficiency with Google Analytics, Adobe Analytics, Quantum Metric, or Dynatrace.
• Knowledge of SQL and Python; experience with Power BI, Tableau, or Looker is beneficial.

Nice to have

• Experience in retail or telecommunications, including eCommerce and service journey analytics.
• Familiarity with AI-driven tools and predictive analytics.
• Master’s degree in a related field.

Culture & Benefits

• Regular full-time position with a day shift and competitive salary plus annual bonus.
• Health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs.
• Paid time off for volunteering and charitable contribution matching.
• Career development programs, internal mobility opportunities, wellness programs, and fitness support.
• Environmental protection, diversity, and inclusion initiatives with employee resource groups.
• Criminal background check is required; credit check and driver’s abstract may also be required depending on the role.