Product Operations Lead (AI)

Location: Hybrid role based in New York or San Francisco, United States

Salary: $166K–$195K annually, plus equity

Company

hirify.global is a Series C fintech company building hirify.globalOS, an AI-native operating system for regulated finance, starting with mortgage servicing.

What you will do

• Design and evolve Product Operations frameworks for learning from production at scale, including user acceptance testing and data migration testing.
• Identify structural gaps in how product insights are captured, prioritized, and acted on across hirify.globalOS.
• Investigate complex, recurring, and cross-functional issues to identify systemic root causes and drive long-term prevention.
• Partner with Product, Engineering, FDA, and Customer teams to improve issue definition, incident response, and product quality.
• Own product readiness validation through alpha testing, rollout feedback, and post-launch analysis.
• Synthesize customer, data, incident, operational, and regulatory signals to inform roadmap and prioritization decisions.

Requirements

• 5–7+ years of experience in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment.
• Strong analytical skills, including the ability to break down ambiguous problems and uncover root causes.
• Technical curiosity and willingness to learn SQL or work with data to understand product behavior.
• Clear communication skills and the ability to translate between technical teams and end users.
• Strong ownership, reliability, urgency, and comfort partnering with product managers and engineers.
• Bachelor’s degree required.

Nice to have

• Experience supporting or implementing enterprise SaaS products.
• Exposure to regulated or process-heavy industries such as mortgage servicing, financial services, or healthcare.
• Familiarity with incident management, workflow tools, or customer support platforms.

Culture & Benefits

• Competitive salary, meaningful equity, and a 401(k) plan.
• Comprehensive medical, dental, and vision benefits.
• Pre-tax commuter benefits for public transportation, rideshare services, and parking.
• Company-wide onboarding, learning and development opportunities, regular review cycles, and 360-degree feedback.
• Flexible paid time off, sick days, and 11 company holidays.
• Fully paid 12-week baby bonding leave for birthing and non-birthing parents.
• Quarterly budgets for team and company outings.