Customer Care Representative (Fintech)

Location: Onsite in Gland, Switzerland

Company

A Swiss fintech app for payments, savings, and investments, backed by a digital banking group.

What you will do

• Act as the primary client contact through inbound and outbound phone calls, which represent approximately 70–80% of daily activities.
• Resolve questions, issues, and requests related to payments, savings, investments, and the mobile app.
• Explain products, features, and processes clearly, empathetically, and in compliance with applicable requirements.
• Execute client instructions and address concerns, including time-sensitive and complex cases.
• Document client interactions and outcomes in internal systems and coordinate follow-up with other departments.
• Share client insights that support improvements to the platform, services, and processes.

Requirements

• Completed apprenticeship with a Federal Certificate of Competence.
• Previous experience in customer satisfaction, preferably in financial services and handling customer inquiries and complaints.
• Fluency in English and French is required.
• Strong interest in financial products and markets, including stocks, ETFs, and cryptocurrencies.
• Excellent verbal and written communication, listening, empathy, and persuasion skills.
• Familiarity with office software and phone systems, along with a proactive, team-oriented approach.

Nice to have

• Italian proficiency is highly recommended.
• German proficiency is a plus.

Culture & Benefits

• Hands-on experience in a modern Swiss banking and fintech environment.
• Client service focused on fair treatment, confidentiality, and regulatory compliance.
• Close collaboration with customer care colleagues and internal departments.