Tech Support Ninja (Fintech/Crypto)

Location: Remote work is available; relocation assistance and work-permit legalization are available in Montenegro.

Company

An international FinTech company based in the EU and Switzerland, specializing in crypto-backed lending, crypto/fiat conversions, and high-yield savings accounts.

What you will do

• Resolve customer requests, complaints, and product-related questions.
• Provide prompt support through live chat and channels including Intercom, Telegram, Facebook, and Slack.
• Operate CRM and support tools such as Intercom and Jira.
• Conduct product demonstrations and explain product functionality to customers.
• Coordinate with colleagues and provide feedback to improve customer service processes.
• Maintain high customer satisfaction through clear and professional communication.

Requirements

• Advanced English proficiency required.
• Experience in technical support or client relations within the fintech industry.
• Knowledge of cryptocurrencies and blockchain technology.
• Experience with CRM and social communication platforms, including Intercom, Telegram, and Slack.
• Strong organization, multitasking, communication, interpersonal, and computer skills.

Nice to have

• Higher education degree.
• Additional Spanish or Italian language skills.

Culture & Benefits

• Flexible 5/2 schedule throughout the year.
• 30 working days of vacation annually.
• Professional development and career growth opportunities.
• Corporate English training.
• Annual offline meetups in different locations.
• Work-permit legalization for the employee and family in Montenegro, plus relocation assistance.