Tech Support Ninja (Fintech/Crypto)

TL;DR

Tech Support Ninja (Fintech/Crypto): Supporting customers of crypto-backed lending, crypto/fiat conversion, and savings products with an accent on complaint resolution, product guidance, and multichannel communication. Focus on operating support tools, explaining fintech products, analyzing client interactions, and improving customer service efficiency.

Location: Remote work is available; relocation assistance and work-permit legalization are available in Montenegro.

Company

An international FinTech company based in the EU and Switzerland, specializing in crypto-backed lending, crypto/fiat conversions, and high-yield savings accounts.

What you will do

• Resolve customer requests, complaints, and product-related questions.
• Provide prompt support through live chat and channels including Intercom, Telegram, Facebook, and Slack.
• Operate CRM and support tools such as Intercom and Jira.
• Conduct product demonstrations and explain product functionality to customers.
• Coordinate with colleagues and provide feedback to improve customer service processes.
• Maintain high customer satisfaction through clear and professional communication.

Requirements

• Advanced English proficiency required.
• Experience in technical support or client relations within the fintech industry.
• Knowledge of cryptocurrencies and blockchain technology.
• Experience with CRM and social communication platforms, including Intercom, Telegram, and Slack.
• Strong organization, multitasking, communication, interpersonal, and computer skills.

Nice to have

• Higher education degree.
• Additional Spanish or Italian language skills.

Culture & Benefits

• Flexible 5/2 schedule throughout the year.
• 30 working days of vacation annually.
• Professional development and career growth opportunities.
• Corporate English training.
• Annual offline meetups in different locations.
• Work-permit legalization for the employee and family in Montenegro, plus relocation assistance.