Staff/Senior Customer Success Manager (AI)

Location: Netherlands; on-site

Company

hirify.global develops API and AI connectivity technologies, including a unified platform for securing, managing, governing, accelerating, and monetizing APIs and AI models.

What you will do

• Build comprehensive customer success plans covering use cases, roadmaps, adoption, and measurable business outcomes.
• Guide customers through value-based engagements and demonstrate the business impact of the platform.
• Map complex customer organizations, identify champions and decision-makers, and align stakeholders through partner ecosystems.
• Monitor utilization metrics and leading indicators with Tableau, Salesforce, Clari, and Hex to identify risks and actionable opportunities.
• Lead executive business reviews and quarterly business reviews, clearly connecting platform capabilities to customer priorities.
• Coordinate renewals, forecasting, cross-sell opportunities, and customer relationship data with the broader account team.

Requirements

• Senior-level experience in customer success and strategic post-sales engagement.
• Strong technical understanding of API and AI platforms, including API Gateway, AI Gateway, Dedicated Cloud Gateway, Mesh Manager, and related components.
• Ability to communicate business value to executive stakeholders and manage complex organizational relationships.
• Experience managing multiple customers while balancing expansion, adoption, satisfaction, retention, and renewal initiatives.
• Customer-obsessed, resilient, curious, collaborative, and detail-oriented approach.

Culture & Benefits

• Collaborative, team-oriented environment focused on shared company and customer outcomes.
• Culture emphasizes customer obsession, resilience, curiosity, active listening, and disciplined execution.
• Opportunity to work with API and AI connectivity technologies used by Fortune 500 companies and startups.