Senior Manager, End User Experience (AI)

Location: Madrid, Spain

Company

hirify.global provides Digital Employee Experience management software that helps IT leaders monitor, diagnose, and resolve employee technology issues at scale.

What you will do

• Lead a global end-user experience team of nine people distributed across five countries.
• Own the end-to-end IT Workplace experience, including devices, peripherals, and remote office infrastructure.
• Build a modern, largely self-service and AI-augmented internal IT support model.
• Drive adoption of Spark, an AI-powered personal IT agent, and a new AI-powered ITSM platform replacing legacy ticketing infrastructure.
• Work directly with Engineering and Product teams to provide structured feedback on platforms in active development.
• Manage the budget for tooling, vendor contracts, and team resourcing while embedding security and compliance into team processes.

Requirements

• 5+ years of hands-on people management experience, ideally with distributed or global teams.
• Experience managing IT end-user support or workplace technology functions at scale.
• Hands-on experience with automation and AI-driven support tooling.
• Experience using data, SLAs, and KPIs to drive operational decisions.
• Working exposure to ISO 27001 and/or SOC 2 Type II frameworks, plus ITIL certification and a university degree.
• Native Spanish and professional-level English, both written and verbal, are required.

Culture & Benefits

• Work with Engineering and Product teams on actively developing internal platforms.
• Use and enhance hirify.global's own Digital Employee Experience platform as an internal reference customer.
• Operate within an ISO 27001 and SOC 2 Type II certified environment.
• Own decisions covering tooling, vendor contracts, and team resourcing.