Customer Support Associate (AI)

Location: In person in New York, with office attendance by default and schedule flexibility.

Salary: $100K–$145K plus equity.

Company

hirify.global is a modern financial data platform for accounting and finance, combining workflows, data, and AI-first solutions for accounting teams.

What you will do

• Own the customer support queue, issue outcomes, prioritization, and handoffs.
• Reproduce and diagnose accounting software issues using sandboxes, SQL, logs, APIs, and ERP integrations.
• Resolve well-understood bugs by using AI coding agents and shipping reviewed pull requests.
• Convert recurring support issues into product improvements, documentation, monitoring, and permanent fixes.
• Run incidents, coordinate customer communications and engineering response, and complete incident close-out.
• Build AI support agents, knowledge bases, diagnostic tools, severity standards, escalation processes, and support metrics.

Requirements

• 3–6 years of accounting experience with fluency in monthly close, reconciliations, and financial reporting, or technical support, solutions, or implementation experience at a B2B SaaS company serving finance buyers.
• Depth in areas such as revenue recognition, procure-to-pay, accruals, multi-entity or multi-currency consolidation, cash and bank reconciliation, audit readiness, or controls.
• Understanding of SQL, APIs, logs, and stack traces, or willingness to learn SQL during the first month.
• Hands-on NetSuite experience or experience with another major ERP such as Workday Financials, Oracle, or SAP.
• Clear written communication, proactive problem-solving, sound prioritization, and comfort owning incidents or an on-call rotation.
• Experience with Git, pull requests, AI coding tools, internal tooling, scripts, or dashboards is expected or strongly relevant.

Nice to have

• CPA qualification.
• Experience with multi-entity or multi-currency accounting.
• Experience building internal tooling, scripts, or dashboards.

Culture & Benefits

• Individual contributor role with no direct reports and broad ownership of customer outcomes.
• AI-forward post-sales environment combining accounting expertise with engineering depth.
• High-trust culture focused on execution, continuous improvement, and first-principles problem solving.
• Equity included in the compensation package.
• Flexible schedule management within an in-person New York work arrangement.