Technical Supervisor - Product Support (Healthcare)

Location: Dubai, United Arab Emirates

Company

hirify.global provides data technology and healthcare, finance, manufacturing, and supply chain applications to customers in more than 80 countries.

What you will do

• Lead, coach, and develop a team of Technical Specialists.
• Manage workload, priorities, performance, service levels, backlogs, and team coverage.
• Provide technical guidance for complex issues and act as an escalation point for customers and internal teams.
• Oversee the design, testing, documentation, and deployment of customisations, interfaces, reports, extracts, migrations, and upgrades.
• Coordinate technical implementations, acceptance issues, customer go-lives, and post-go-live support.
• Promote root cause analysis, knowledge sharing, change control, peer review, and release-management standards.

Requirements

• Significant experience in technical development, application support, or healthcare systems.
• Previous experience leading, supervising, or mentoring technical staff.
• Deep knowledge of at least one hirify.global product, preferably TrakCare.
• Knowledge of HTML, JavaScript, SQL, data analysis, and database methodologies.
• Understanding of software development, testing, and change-control principles.
• Strong communication, documentation, prioritisation, escalation-management, and coaching skills; willingness to travel and work outside normal office hours when required.

Nice to have

• Experience with TrakCare, IntelliCare, IRIS for Health, or other hirify.global technologies.
• Experience supporting healthcare installations, upgrades, and go-lives.
• Understanding of ITIL-aligned service-management practices.
• Experience managing a technical support or custom development team.

Culture & Benefits

• Work with regional and global Support, Implementation, and Product teams.
• Operate in a multicultural and geographically distributed organisation.
• Participation in extended 24-hour support arrangements may be required.
• International travel may be required.