Mechanical Claims Adjuster I (Automotive)

Location: Dallas, Texas / Work From Home; remote position limited to the United States. Schedule: Monday–Friday, either 10:30 a.m.–7:00 p.m. EST or 10:00 a.m.–6:30 p.m. EST.

Company

hirify.global provides insurance and protection products, including claims support for automotive and related units.

What you will do

• Adjudicate automotive, RV, powersports, and other mechanical claims submitted through web portals and work queues.
• Open new claims, review claim files, verify submission accuracy, and request additional information, photos, or inspections.
• Authorize valid claims in accordance with agreement terms and state requirements, targeting authorization within 30 minutes when no additional information is needed.
• Provide claim status updates, communicate web instructions, and handle customer and internal communications professionally.
• Maintain claims handling metrics, audits, attendance, coaching plans, and other key performance indicators.
• Support other departments, cross-train, and assist the Mechanical Claims Lead and Supervisor with projects.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 3 years of customer service or administrative experience.
• Strong written communication, active listening, problem-solving, organization, judgment, multitasking, and mathematical skills.
• Experience with computer hardware, software, Microsoft Office, multiple monitors, keyboards, calculators, and standard office equipment.
• Typing speed of at least 40 words per minute and strong 10-key skills.
• Ability to work the specified EST Monday–Friday schedule in a remote work-from-home arrangement.

Nice to have

• Contact center claims or automotive service experience.
• Experience with automotive mechanical claims, service writing, or repair facility operations.
• Knowledge of automotive systems, repair processes, and industry labor guides such as Mitchell or AllData.

Culture & Benefits

• Remote work-from-home opportunity in a normal office environment.
• Paid time off, paid parental leave, short-term disability, and a cultural observance day.
• Healthcare account contributions, a pension plan, and a 401(k) plan with company matching.
• ProHealth Rewards wellness platform with cash rewards.
• Inclusive equal opportunity workplace with support for applicants with disabilities.