Deskside Support Technician

TL;DR

Deskside Support Technician (IT Support): Providing hands-on and remote technical support for end users, executive users, client systems, software upgrades, system images, and hardware deployments with an accent on troubleshooting, customer experience, and service-level performance. Focus on diagnosing complex hardware and software issues, identifying modernization and automation opportunities, and meeting XLA and SLA targets across a client environment.

Location: Fully onsite at the client’s location in Charlotte, NC, USA; the posting header also lists Durham, NC, USA. US citizenship and residence in the United States are required.

Salary: $39,840–$67,440 annually for a full-time schedule. Compensation ranges vary by location, including up to $47,760–$81,000 in the San Francisco Bay Area and New York City.

Company

hirify.global designs, builds, manages, and modernizes mission-critical technology systems for enterprise clients.

What you will do

• Provide hands-on deskside and remote technical support for diverse end users, including executives.
• Test, troubleshoot, and resolve hardware and software issues across multiple device types.
• Support software upgrades, system images, and new hardware deployments.
• Collaborate with internal hirify.global teams and alliance partners such as Microsoft.
• Identify modernization and automation opportunities that improve the end-user experience and reduce costs.
• Help achieve customer satisfaction, XLA targets, and SLA targets.

Requirements

• At least 3 years of experience providing IT support.
• Experience working in a customer-facing environment.
• Strong communication skills across email, phone, and in-person interactions.
• US citizenship and residence in the United States are required.
• Availability to work fully onsite at the client’s location in Charlotte, North Carolina.

Nice to have

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

Culture & Benefits

• Career development opportunities in service delivery management, workplace modernization, and workplace virtualization.
• Medical and dental coverage, disability benefits, retirement benefits, paid leave, and paid time off.
• Eligibility for a discretionary annual performance bonus.
• Access to learning programs and industry certification opportunities, including Microsoft, Google, Amazon, and Skillsoft.
• Inclusive employee networks and company-wide volunteering and giving programs.

Hiring process

• Applications are accepted on a rolling basis.
• Client-site work may require proof of vaccination under the applicable client or partner policy, with medical or religious accommodations available.