Chargeback Data Analyst (Fintech)

Location: Remote in Mexico; Mexico City, Mexico

Company

hirify.global provides fraud prevention and commerce protection technology that helps online merchants approve more legitimate orders, protect revenue, and improve customer experiences.

What you will do

• Analyze chargeback, fraud, and payment data to identify trends, measure recovery performance, and forecast outcomes.
• Build dashboards and analytical tools to evaluate chargeback initiatives and operational effectiveness.
• Research disputes and verify that claims comply with Visa, Mastercard, American Express, and Discover policies.
• Improve chargeback workflows by identifying process improvements and automation opportunities.
• Support product launches through research, requirements alignment, quality checks, and success measurement.
• Collaborate with data science, BI, engineering, product, and merchant teams to resolve data issues and reduce avoidable chargebacks.

Requirements

• Fluent English and Portuguese, written and verbal.
• At least 2 years of experience in chargeback analysis, fraud prevention, or payment operations.
• Strong data analysis and quantitative problem-solving skills, including chargeback trend and dispute win-rate analysis.
• Experience with SQL, Python, Databricks, and Looker.
• Hands-on experience with payment processors in LatAm, EMEA, or North America.
• In-depth knowledge of card network regulations, dispute rights, merchant guidelines, data confidentiality, and security policies.

Nice to have

• Customer service, merchant onboarding, or account configuration experience.
• Experience with Shopify, Stripe, PayPal, Adyen, Braintree, Ethoca, Verifi/Order Insight, Chargebacks911, or Kount.
• Experience analyzing transaction logs, chargeback documentation, and complex datasets.
• Experience improving chargeback win rates or reducing chargeback-to-transaction ratios.
• Familiarity with Pix, iDEAL, Klarna, and other local or alternative payment methods.

Culture & Benefits

• Flexible work arrangements with a home-internet telework stipend.
• Health, dental, vision, and life insurance in Mexico.
• Annual performance bonus, Christmas bonus, food vouchers, and stock options.
• Paid parental leave, holidays, and 12 vacation days with vacation premiums.
• Dedicated learning budget, on-demand therapy, and company social events.

Hiring process

• Inclusive interviews with reasonable accommodations available for candidates with disabilities.