Customer Success Manager (Identity Management)

Location: United States

Salary: $59,700–$100,654 USD per year for US-based employees; additional bonus, commission, or equity may apply depending on the role.

Company

hirify.global provides identity security and management products and services for enterprise customers.

What you will do

• Manage business relationships and overall satisfaction across assigned client accounts.
• Advise customers on identity management, compliance, role management, and access request solutions, including IdentityIQ.
• Analyze changes in product usage, customer goals, business conditions, and competitive activity that may affect account success.
• Share best practices and provide recommendations based on customer challenges.
• Deliver strategic customer performance updates to senior management, account teams, and sales managers.
• Identify opportunities to expand product usage and ensure maintenance contract renewals.

Requirements

• Bachelor’s degree or 1–3 years of experience in Customer Success.
• Strong customer-facing, writing, phone, consulting, and relationship-building skills.
• Ability to analyze organizational and technical challenges and produce strategic insights.
• Ability to explain technical details to non-technical audiences and establish credibility with technical stakeholders.
• Strong organization, prioritization, expectation-setting, mediation, and problem-solving skills.
• Customer ownership, self-motivation, creativity, and a strong work ethic.

Culture & Benefits

• Estimated travel requirement of 10%–25%.
• Medical, dental, vision, disability, life, and accidental death and dismemberment insurance.
• Health and dependent-care flexible spending accounts and an HSA with employer contribution.
• 401(k) plan with company matching.
• Flexible vacation policy, paid holidays, sick leave, and paid parental leave.
• Employee assistance and additional voluntary benefits, including legal, critical illness, accident, hospital indemnity, and pet insurance.