Team Lead Customer Onboarding

TL;DR

Team Lead Customer Onboarding (SaaS): Centralising customer onboarding operations and building global processes, metrics, digital journeys, and workflows across customer segments and products with an accent on customer satisfaction, efficiency, and time to value. Focus on standardising human-led and self-service onboarding, managing consultants, analysing operational data, and improving customer journeys across departments.

Location: Remote or hybrid work is available across France, the Netherlands, Germany, and Austria. Hybrid work is listed in Amsterdam and Paris. Work from anywhere is available for up to four weeks per year.

Salary: €65,000–€70,000 per year, based on the Netherlands salary range; ranges may vary by location.

Company

hirify.global develops a talent management SaaS suite comprising applicant tracking, HRIS, and performance management products.

What you will do

• Define and implement onboarding strategies, journeys, playbooks, and KPIs for different customer and product segments.
• Manage onboarding consultants, including performance management, coaching, feedback, and career development.
• Use data and dashboards to monitor onboarding health, identify customer journey issues, and implement timely interventions.
• Collaborate with Customer Success leadership and partners in Sales, Support, and Product on enablement, requests, capacity planning, and onboarding packages.
• Standardise human-led and self-service onboarding processes and improve CSAT, time to first value, and completion rates.

Requirements

• Extensive experience in customer-facing SaaS roles, ideally in Customer Onboarding, Customer Success, or Account Management.
• Strong written and verbal English at C1 level or higher.
• Proven ability to lead cross-functional initiatives independently from strategy through execution.
• Data-driven approach to operational decision-making and solving complex challenges.
• Empathetic, motivational leadership with strong coaching and active listening skills.
• Comfort working in agile environments with a proactive and entrepreneurial mindset.

Nice to have

• Dutch, French, or German language skills.

Culture & Benefits

• International team with more than 250 employees and customers in over 100 countries.
• €1,500 annual learning budget plus internal learning opportunities.
• Pension plan, wellness benefits, and commuting or travel reimbursement.
• 28 paid holiday days plus two wellbeing days in 2026.
• Apple MacBook, required work tools, and a €200 home office budget.

Hiring process

• Recruitment is supported by internally developed AI tools, while every application is reviewed by the team.
• Reasonable accommodations and recruitment support are available upon request.