Customer Service Repairs Executive (Aerospace)

TL;DR

Customer Service Repairs Executive (Aerospace): Managing customer repair orders and aftermarket service for mission- and safety-critical aerospace products with an accent on order accuracy, customer communication, quotations, and on-time delivery. Focus on resolving customer issues, coordinating across business functions, supporting cash collection, and identifying new business opportunities.

Location: Cheltenham, Gloucestershire, UK. Applicants must be able to work in the UK without restrictions and successfully complete the required level of UK National Security Vetting.

Company

hirify.global develops mission- and safety-critical equipment for defence, aerospace, civil aviation, military vehicles, and unmanned systems.

What you will do

• Review customer orders, clarify requirements, and challenge specifications when necessary before repair work begins.
• Load repair orders accurately into the ERP system and provide timely progress updates.
• Prepare quotations and manage the customer interface for aftermarket repair services.
• Resolve customer issues and complaints in coordination with internal business functions while maintaining regulatory compliance.
• Support cash collection by addressing issues that delay invoice payment.
• Identify potential new business opportunities through customer relationships.

Requirements

• Strong customer interface and communication skills.
• Exceptional attention to detail and commitment to customer satisfaction.
• Proficiency with Microsoft Office.
• Strong organisation, planning, and scheduling skills.
• UK work authorization without restrictions is required.
• Successful completion of appropriate UK National Security Vetting is required.

Nice to have

• Experience identifying business opportunities.
• Military or civil aerospace experience.
• ERP or other business systems experience.
• Awareness of export and import requirements.
• EASA 145 knowledge.

Culture & Benefits

• Flexible working within core working hours.
• 25 days of holiday with the option to buy or sell up to 5 additional days, plus bank holidays.
• Life assurance at four times annual salary.
• Flexible benefits package and funded health benefits.
• Pension scheme with up to 8% employer contributions.
• Supportive working environment with career development opportunities and regular team events.