Service Contract Coordinator

TL;DR

Service Contract Coordinator (Service Contracts): Managing service contract renewals, customer enquiries, quotations, and amendments with an accent on customer retention, contract accuracy, and responsive service delivery. Focus on resolving escalations, maintaining service coverage records, and coordinating efficiently with customers, field sales teams, and internal stakeholders.

Location: Leicester, England, United Kingdom

Company

METTLER TOLEDO develops precision instruments and services for laboratory, process analytics, industrial, product inspection, and retail applications.

What you will do

• Manage monthly service contract renewals and support renewal targets.
• Prepare and issue pipette quotations within agreed service levels.
• Respond to customer leads and enquiries while maintaining a high service standard.
• Handle escalations and resolve customer issues effectively.
• Process contract amendments and verify that installed equipment has the correct service coverage.
• Maintain the Contracts Inbox and conduct proactive outbound calls to existing customers.

Requirements

• Excellent verbal and written communication skills.
• Strong organisational skills and exceptional attention to detail.
• Ability to prioritise effectively and perform under pressure.
• Good working knowledge of Microsoft Outlook and Excel.

Culture & Benefits

• 25 days of annual leave plus Bank Holidays, increasing to 29 days.
• Option to buy or sell up to five additional leave days.
• BUPA healthcare, Employee Assistance Program, pension scheme, and life assurance at four times salary.
• Family-friendly policies and flexible working patterns.
• Inclusive culture with team-building and charity events.
• Support for learning, creativity, autonomy, and career progression.