Service Coordinator

TL;DR

Service Coordinator (Customer Service/Service Operations): Coordinating end-to-end service orders for customers and technical teams, with an accent on first-line triage, scheduling, order accuracy, and proactive communication. Focus on managing service requests, maintaining Salesforce and SAP CRM records, coordinating depot and spare-parts updates, and ensuring smooth service delivery.

Location: Leicester, England, United Kingdom

Company

hirify.global provides precision instruments and services for laboratory, industrial, process analytics, product inspection, and retail applications worldwide.

What you will do

• Handle customer calls and emails, providing estimates and lead times for site visits, depot orders, and parts.
• Coordinate service orders from initial triage through quotation, order creation, and final scheduling.
• Raise customer requests, identify suitable technicians, and keep customers informed throughout the service process.
• Maintain accurate purchase orders, customer details, service statuses, and notes in service management systems.
• Coordinate depot queries, returns, spare-parts deliveries, and order-status updates.
• Confirm schedules in Salesforce and communicate updates to the relevant schedulers.

Requirements

• Solid customer-service experience in a customer-facing environment.
• Good verbal and written communication skills.
• Ability to take ownership, use initiative, and work proactively.
• Knowledge of Salesforce and SAP CRM is preferred.

Culture & Benefits

• 25 days of annual leave plus Bank Holidays, increasing to 29 days.
• Option to buy or sell up to five additional leave days.
• BUPA healthcare, an Employee Assistance Program, pension scheme, and life assurance at four times salary.
• Family-friendly policies and flexible working patterns.
• Inclusive culture with team-building and charity events.
• Learning and career-progression opportunities with a focus on creativity and autonomy.