19 часов назад
Senior IT Operations Support (Banking)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior IT Operations Support (Banking): Supporting and operating highly available, business-critical banking applications and their integration infrastructure with an accent on ITIL processes, monitoring, and observability. Focus on coordinating major incidents, troubleshooting Linux/Unix and Windows Server environments, and engineering reliable recovery and alerting for production systems.
Location: Portugal, remote work model with up to 5 remote days per week; existing legal right to work in the European Union required
Company
provides technology and IT operations services for clients in regulated financial services environments.
What you will do
- Support business-critical applications and coordinate major incidents to restore services quickly.
- Execute and improve ITIL processes covering incident, problem, change, and event management.
- Monitor application and infrastructure health, resilience, and service reliability.
- Operate and troubleshoot enterprise Linux/Unix and Windows Server environments.
- Implement centralized logging, alerting, dashboards, KPIs, and observability practices.
- Automate operational troubleshooting and support activities through scripting.
Requirements
- Several years of IT operations experience in a regulated industry, ideally banking or financial services.
- Experience supporting highly available applications and infrastructure.
- Hands-on experience with Linux/Unix and Windows Server environments.
- Strong knowledge of ITIL incident, problem, change, and event management processes.
- Experience with shift-based support, monitoring, observability, centralized logging, and ITSM tools.
- Fluent English and an existing legal right to work in the European Union are required.
Nice to have
- Experience with banking IT landscapes and strict availability requirements.
- Knowledge of Bash/Shell, PowerShell, or Python for operational automation.
- Experience with ServiceNow, Jira, or comparable ticketing tools.
Culture & Benefits
- Remote work model based in Portugal.
- Work on highly available, business-critical systems in the banking and financial services domain.
- Focus on measurable service reliability, resilience, and fast recovery.
- Shift-based operational support model.
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