Account Services Officer (Banking)

TL;DR

Account Services Officer (Banking): Managing customer onboarding, account maintenance, KYC/CDD checks, branch records, and customer service with an accent on regulatory compliance, document control, and operational risk management. Focus on validating customer information, handling banking documents and debit cards, escalating suspicious activity, and improving branch processes while maintaining strict controls.

Location: On-site in Sta. Rosa, Laguna, Philippines

Company

hirify.global operates in the banking and financial services sector.

What you will do

• Conduct customer onboarding, due diligence, KYC/CDD reviews, signature verification, and account opening in the Core Banking System.
• Maintain customer profiles and accounts, process customer-initiated updates, and prepare required notifications and reports.
• Safekeep account opening documents, accountable forms, cheques, and other records in accordance with retention and security procedures.
• Handle debit card releases, blocking of lost or stolen cards, aged-card destruction, bounced-cheque monitoring, and customer call-outs.
• Respond to branch, email, and complaint-related inquiries while completing assigned tasks within agreed turnaround times.
• Identify operational risks and process improvements, participate in UAT/UVT and business continuity activities, and escalate issues with proposed resolutions.

Requirements

• University degree in Banking and Finance or a related business course.
• At least 3 years of relevant banking-industry experience, including teller services or branch operations.
• Knowledge of BSP regulations and applicable regulatory requirements, including AMLC, PDIC, and BIR obligations.
• Completed training or seminars in official signature verification and KYC/CDD.
• Strong communication, interpersonal, problem-solving, organization, attention-to-detail, and risk-management skills.
• Ability to work independently, handle multiple tasks in a fast-paced environment, and collaborate with people from different cultural and ethnic backgrounds.

Culture & Benefits

• On-site work within the Operations department.
• Strict adherence to company policies, code of conduct, regulatory requirements, and record-retention procedures.
• Participation in process-improvement initiatives, system enhancements, UAT/UVT, and business continuity planning.
• Relief coverage and cross-functional support within the branch operations team.